The practical bits
Returns & exchanges
We want you to love what you receive. Here's how we handle returns.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, we'll replace it or refund you — no return shipping cost to you. Please report this within 48 hours of delivery with photos or an unboxing video, so we can resolve it quickly.
Change of mind
Since many of our gifts are personalized or made to order, we're unable to accept returns or exchanges for change of mind on customized items. For non-personalized items, exchanges are accepted within 7 days of delivery; return shipping is the customer's responsibility.
Not eligible for return
- Personalized or customized items (names, monograms, custom messages)
- Candles and consumable items
- Gift sets where any part of the set has been used or is missing
Refunds
Approved refunds are issued to your original payment method. Refunds typically reflect within 5–7 business days after we receive and inspect the returned item.